• Hilfe
  • Home | Help Centre | Live In-Store Experts

  • Live In-Store Experts


  • Enjoy the benefits of going in store from the comfort of your own home.

    We're available to chat 7 days a week. Call us between (BST) -

    Mon: 9am - 6pm Tues: 9am - 6pm Weds: 9am - 6pm Thurs: 9am - 8pm Fri: 9am - 6pm Sat: 9am - 6pm Sun: 11am - 5pm

  • Look out for the ‘Call the Expert’ button.

    Our in-store experts are here to help with any product enquiries you might have.

  • You’ll be connected to a live video call.

    All you need is a microphone on your computer or mobile device. Video is only from the store to you, so you can relax wherever you are – we won’t be able to see you.

  • Receive expert advice, product demos and answers to your questions from our friendly in-store staff.

    Our experts are ready and waiting to take your call 7 days a week. Catch us between (BST) -

    • Mon: 9am - 6pm
    • Tues: 9am - 6pm
    • Weds: 9am - 6pm
    • Thurs: 9am - 8pm
    • Fri: 9am - 6pm
    • Sat: 9am - 6pm
    • Sun: 11am - 5pm

    • Will I be seen on the call?

      No, we only use your microphone so we can talk to each other. It's a one-way Video link from the store to you, you'll be able to see us but we can only hear you.

    • Will I have to share my details?

      No, the service is completely anonymous. If our experts are unable to take your call, we may ask for your details for the sole purpose of calling you back.

    • What can I use it for?

      Our experts are ready to demonstrate the bikes we have in our showrooms and can answer all bike-related questions.

    • Can I use it to check the status of an existing order?

      If you have a query relating to an existing order, please get in touch with our customer service team for assistance.

    • I cannot see the call button

      Some web browsers are not yet fully supported, if you cannot see the call button in the bottom right corner of your screen, please try using Chrome on PC/Android or Safari on a Mac/iPhone.


  • Great interaction! Thanks for having this as a comms option it really helps calling from the USA to see live the bikes/details we are discussing.
  • Answered all my questions! It was like going to a store but without the hassle of getting there! T'was great!
  • Good way to get a bit of first hand information before travelling to store. I like it.

Zum Newsletter anmelden, um über unsere Produkte und Innovationen auf dem Laufenden zu bleiben!